Logistics service providers, digital and analogue, large and small are flooded every day with questions that take time and money to answer. They come in by email, phone, text message, online enquiry, fax and I think we once saw a carrier pigeon. Right now, there are teams of skilled customs brokers, transport planners and supply chain analysts responding to these questions.
What if we could teach a robot to do it for you?
Connect your data
We build links into your TMS to securely gain access to the shipping data your clients need. Our app works seamlessly with most modern systems, from Cargowise, DataFreight, SAP, BoxTop and many more.Build your personality
We help you to write the logic that goes into how your app responds to your customers; you can adapt the language, style of response and create the exact tone to match your business. We also think it helps to give them a name.Deploy your app
Once the database is connected and the logic is created, you're ready to launch your app into the Android and Apple marketplaces at the touch of a button, delivering instant answers to your clients.How can we help you?
We always tailor the solution to you. Book a demo to start that journey.
Automated Customer Service
Connecting Your Client to Data
Our team has performed hundreds of integrations across many systems, and our processes are designed from the ground up around layered freight and shipping data structures.
Designed By You, Loved By Your Clients
Customer experience is a hot topic within the Freight and Logistics industry.
Natively Developed, Easy to Use App
Our App is built using modern, lightweight code natively on any Android or Apple device so you’ll never have performance issues. You’ll quickly gather data on your customer behavior, which will help to target pinch points in your client experience
Once you understand exactly what questions your clients are asking, you can quantitatively address
How did you manage that shipment?
We can provide more insight that you thought possible
Plans & Pricing
Perfect for forwarders, especially the SME, who would like a standalone solution
- Up to 100 Client Users
- 10 Question Slots Included
- Push Notifications
- Developer Forum
A great fit for mid-sized forwarders looking to integrate client queries with CRM
- Up to 500 Client Users
- 25 Question Slots Included
- Push Notifications
- Developer Forum
- Priority Support
Suitable for multi-national forwarders with diverse client-bases and services
- Unlimited Client Users
- Unlimited Question Slots
- Push Notifications
- VIP Developer Forum
- Priority Support
- Fully Branded App
Developer Diary
Happy Mid-Autumn Festival 2021! Wishing our friends, colleagues and customers a happy Mid-Autumn Festival! Enjoy your moon cake!
Levitate is a carbon neutral business! We thought it would be a good idea to practice what we preach! We aim to help our freight customers, reduce the cost of doing business and enhance customer experience. We are being asked more and more about environmental impact. This was a straightforward exercise as Levitate Supply Chain […]
Put account management in the hands of your customers. As the UK heads into another lockdown, your freight forwarding offices are likely to be open to skeleton staff with many of your teams working from home. Do we understand client behaviour during these times? Yes, its approaching Christmas so they are going to be busy […]
It’s not about how much volume you ship, it’s about how much you value your customers. It is true. Just because a large forwarder may have large Customer Experience teams, they are perceived to be better at customer relationships. Where does this leave the competitive landscape for smaller forwarders? Small forwarders are equally able to […]
Is your chat bot making you look bad? As a consumer, I can’t bear poor customer services. Even worse, is a poor customer services chat bot. This was one of the main drivers behind developing Levitate Supply Chain for the freight industry, which is not renowned for amazing customer services. So I purchase a pair […]
Get feedback on your freight service. I am sure as an owner of a freight or supply chain company, client feedback is very important. You want to understand how your customer feels, learn about their experience as your customer, and no doubt get feedback on your account managers and all of your external partners. Most […]
Did you know this? On average, it takes your freight companies customer service team on average 96 minutes to respond to your customers enquiry!? Understand more about how the Levitate App can do this in less than 5 seconds! Click here to contact us!
What would your freight company’s app look like? Does your freight company have an app? If so, what does it do? Hopefully it is adding value to your business and proving itself as a means to connect with clients. After working on many visibility platforms for a variety of forwarders over the years, the subject […]
Can a robot have a personality? This is a fantastic question which has been asked for many years. Take Hal, from 2001: Space Odyssey, the smooth talking, velvety toned artificial intelligence application that controlled the ship Discovery One. Look at Marvin, the Paranoid Android from Hitchhikers Guide to the Galaxy, a reject from the Sirius […]
Power up your customer services. We speak to many freight and supply chain companies about client feedback, specifically how they obtain it and then how they act on it. You may, or may not be surprised that unless they get a complaint about something specific, they don’t do an awful lot about it. Sometimes freight […]
Integrations & Partners
